Frequently Asked Questions

Infinita Lab is a managed marketplace that delivers on-demand and fractional labs and experts for engineering problem-solving. We handle the problem-solving process from a to z. Unlike other labs, Infinita is not limited by in-house capabilities. If any lab, commercial, or academic has tools to solve our clients’ problems, Infinita lab can engage them. Our smart database of capabilities of labs in the USA and experts allows us to quickly deliver optimized custom solutions for our clients.

Infinita Lab will provide a single point of contact who will be available on-call or email to discuss requirements. Once the experimental is set based on requirements, the point person will come up with labs and experts for approval. After approval, the point person will follow through on the execution of the experimental plan to report.

That happens all the time, and this is why we have the world’s best experts for discussion as needed.

Yes. Such requests are routine.

Absolutely not. This is one of the perks of Infinita Lab. All tests – one stop. All labs work through us.

Infinita Lab does not disclose the client to the lab. However, Clients are kept informed about the choice of the lab. As a client, you can request to send the sample to a non-local lab if there are any concerns about accidental leakage of IP from the local vendor.

Depending on your requirements, Infinita Lab will arrange a phone or Webex conference call. You will have the choice to reveal yourself to the lab or withhold your identity. For microscopy work, many labs also offer remote witnessing. It is helpful if the area of interest is not well defined, and the client wants to interact with the lab staff during the microscopy work.

Most clients from emerging technology segment come up with similar problems. Infinita Lab services are an excellent fit for such issues. We discuss your unique set of engineering challenges with multiple labs to find a good fit. If any lab exists that could do it, Infinita will find it and get it done for you.

We work with your accounts payable department to setup purchase orders and invoicing. We have experience working with several companies and, therefore, have standard solutions fit for different needs. Our goal is to reduce the hassle for the client as much as possible.

Infinita Labs only works with accredited labs in the USA with a well-established reputation. As a client, you are kept informed about the choice of the lab. As an additional measure, Infinita Lab secures a satisfaction guarantee from the lab as i. e. repeat testing if the client is not satisfied.

Infinita Lab gets quotes from multiple labs for your requirements to choose the optimal solution for your needs.

Absolutely. In fact, for regular or high-frequency tests, most clients prefer to define a custom format to make it easy for them to find the information they are looking for.

Test samples come in many shapes and sizes. Infinita partners with packing solution providers and shipping companies to build a custom packaging solution for you. We will get your samples safely to labs and back.

Yes. Some labs offer remote witnessing. We are bringing it to more labs, especially for microscopy.

Keeping ahead of competitors requires maintaining cutting edge tools and trained staff. However, with the fast pace of innovation, tools are becoming obsolete sooner. Unlike companies, commercial labs consolidate demand from many sources, so they can afford to upgrade and maintain high-cost facilities. Infinita Lab provides clients fractional access to the latest tools and skilled staff without any capital investment.

No. Infinita takes care of it all. We have partnered with FedEx, UPS, and DHL to get custom packaging for your samples. A pickup is arranged to get your samples to the lab at the earliest.

At the start of the engagement, we define what information you need in the report. For high-frequency tests, we can define a custom format and ask the labs to adhere to it.

It happens all the time. We bring the lab staff on conferencing for discussion. Some labs also offer remote witnessing.